Shipping Policy
Thank you for shopping with Derm Pharma! We aim to provide a seamless and efficient shopping experience for our customers. Please read the following shipping policy to understand our procedures and terms.
1. Shipping Locations
We currently ship to locations within [Country/Region]. For international shipping, please check with our customer service for availability.
2. Processing Time
- Orders are processed and shipped within 1-3 business days from the time of order.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of the items, delivery method, and destination.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your order's progress.
5. Shipping Restrictions
Some locations may not be eligible for certain shipping options. If this applies to your order, our customer service team will notify you.
6. Lost or Damaged Items
- Lost Shipments: In the rare event that your order is lost in transit, please contact our customer service team immediately. We will assist in locating your shipment or offer a replacement if necessary.
- Damaged Items: If your order arrives damaged, please notify us within [X] days of receipt. Provide photos of the damage for faster resolution. We will offer a replacement or refund depending on the situation.
7. Address Errors
Please ensure that your shipping address is correct at the time of checkout. Derm Pharma is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
8. Customs and Import Duties (International Orders)
For international orders, you may be subject to customs fees, taxes, or import duties based on the destination country. These charges are the responsibility of the customer, and Derm Pharma is not liable for any customs charges.